Lorace Babycare Logo

Frequently Asked Questions

What are your shipping rates?

We offer standard shipping within Ghana. Shipping rates vary based on location and order weight. During checkout, you'll see the exact shipping cost before finalizing your order.

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, in original packaging, and in resalable condition. Please contact our customer service team to initiate a return.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's journey to you.

Do you offer gift wrapping?

Yes! We offer gift wrapping services for a small additional fee. Simply select the gift wrap option during checkout.

What payment methods do you accept?

We accept all major credit cards, Mobile Money, and bank transfers. All payments are processed securely.

How do I know if a product is in stock?

If a product is available, you'll see the 'Add to Cart' button on the product page. If it's out of stock, it will be marked as 'Out of Stock'.

What is your price match policy?

We strive to offer competitive prices. If you find a lower price on an identical item from a qualified retailer, contact us and we'll review your request.

How can I contact customer service?

You can reach our customer service team through email at support@loracebabycare.com or through our contact form on the Contact Us page.

Didn't find what you're looking for? Contact us